Enterprise Feedback
Confirmit Horizons Version 15 brings you real flexibility and usability. By allowing you to offer a range of feedback channels to your customers, it enables you to be more productive while streamlining your processes and supporting wider integration across your business.
With Confirmit Horizons Version 15, you can aggregate feedback from a variety of sources for analysis and reporting in a single place. And by linking your feedback programs to other business systems you can create enterprise-wide processes for handling and acting on feedback.
Create Customized PowerPoint Presentations from Reportal
Confirmit Horizons Version 15 offers an entirely new approach, introducing the ability to deliver customized feedback reports through PowerPoint. This provides you with greater efficiency and flexibility, and improves your productivity.
Confirmit Reportal now includes a PowerPoint Add-In, enabling you to create PowerPoint presentations from Reportal reports, and customize design and layout features. Sharing your results is how you gain value from your feedback program and this seamless integration means you can create, share, and manipulate your feedback data more quickly and effectively.
Expand Your Capabilities
As part of Confirmit Horizons Version 15, we’ve launched Confirmit Flex, an innovative framework that opens up the Confirmit platform so that new applications can be created and made available much faster. Not only will Confirmit’s developers be able to create new applications more quickly, but third parties will be able to do the same, making their applications available to Confirmit customers. Your business will be able to take advantage of a wider range of solutions, as more developers work to take the product in new directions—taking advantage of the latest data collection methods, design technologies, or reporting requirements.
Boost Your Productivity
With over one thousand improvements to the Confirmit platform—made as a direct result of feedback from our customers—Confirmit Horizons Version 15 offers levels of usability and functionality that will dramatically increase your productivity. This includes:
- Smoother, more intuitive design processes.
- Improved access and usability for Web feedback programs.
- Faster import and export of data.
- More choice and flexibility when delivering analysis and reports.
- Better opportunities for enterprise-wide collaboration.
Deliver Professional, Personalized Presentations
With the launch of Confirmit Horizons Version 15, you can now develop professional presentations directly in PowerPoint, with total control over formatting and layout. As a result you gain wider choice, speed, and flexibility in the way you deliver reports and share insight with stakeholders.
Reach More Respondents
Using the multimode capabilities of Confirmit Horizons, you can collect survey data via the Web, telephone, mobile, paper, or face-to-face—or any combination of these modes. As a result, you can encourage respondents to complete surveys by catering to their preferences, and by offering a switch of interviewing mode at any stage during the process.
Streamline Your Call Center
Confirmit Horizons offers a range of telephony features that streamline your call center processes, lower the cost of ownership through reduced investment in hardware, and enable ‘burstability’ through the instant addition of CATI seats.
With Confirmit Horizons Version 15, take advantage of:
- Hosted telephony—giving you centralized control of all telephony operations and control of central, remote, or distributed call center staff.
- CATI functionality—for wider respondent choice when completing surveys, extensive supervisory control of telephone interviewing processes, and quality control.
- IVR (Integrated Voice Response) capability—offers an alternative, automated data collection mode and supports alerting procedures for acting upon customer feedback.
- A range of dialer options—On-Premise or On-Demand to suit your call center infrastructure and business requirements.