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Conduct Multi-Channel Surveys for Wider Respondent Choice

Provide your survey respondents with maximum choice and accessibility with the multi-channel data collection capabilities of Confirmit Horizons. Whether you offer Web, face-to-face, telephone, mobile, or IVR surveys—or a combination of these channels—Confirmit Horizons will streamline your feedback processes and enable you to reach more respondents, more quickly.


With Confirmit Horizons Version 15, we have listened to your feedback during the multimode system’s first year in production. As a result, we have made numerous adjustments to improve usability at every level.

 

Web Interviewing

Layout
 

Confirmit Horizons incorporates a user-friendly, feature-rich, Web interviewing platform that ensures a positive experience for users and respondents alike.


With the introduction of Confirmit Horizons Version 15, the capabilities of the platform have been extended to provide even greater choice for everyone involved in creating, delivering, and completing your Web surveys. Key developments within Web interviewing in Confirmit Horizons Version 15 include:

  • Improved accessibility compliance—includes a number of enhancements to comply with the Web Accessibility Initiative guidelines.
  • Easy Survey Layout designer—enables you to create customized Web surveys that look more appealing to encourage completion.
  • Configurable survey messages and warnings—provide simpler communications and alerting throughout the survey process.
  • Option to change the behavior of the browser ‘back’ button to act like the survey ‘back’ button—for simpler survey completion.
  • Dynamic creation of external respondents—simplifies the ability to add respondents without having to upload extensive data, and allows simpler integration with external CRM systems or panel list providers.

Personal Interviewing

The Confirmit CAPI (Computer Assisted Personal Interviewing) module of Confirmit Horizons is delivered via the Software-as-a-Service model to enable Web-based supervisory management, while offering full off-line interviewing capabilities.


In Confirmit Horizons Version 15, the CAPI system has been enhanced to give you improved download speeds for synchronization from distant locations. It also brings you the benefits of a wide range of improvements that have been made to the data capture process across the Horizons platform, including easier survey layout creation, survey templates, and productivity improvements.

Telephone Interviewing

CATI
CATI
 

The Confirmit CATI (Computer Assisted Telephone Interviewing) module of Confirmit Horizons offers a range of benefits to your research or feedback activities, including cost-effective telephone interviewing, support for call center expansion, a range of telephony options to maximize productivity, and the opportunity to appeal to a wider range of respondents.


Confirmit Horizons Version 15 delivers a range of enhancements that extend your telephone interviewing capabilities and bring even greater productivity to your call center, including:

  • Higher quality of service—through call recording and agent screen recording.
  • Ongoing quality assurance—using deferred monitoring.
  • Improved performance—using predictive dialing.
  • More dialing options—integration with MSG Pro-T-S, an On-Premise dialer, which expands our range of dialer options to suit your requirements.
  • Enhanced supervisor usability—Supervisor User Interface improvements including search functionality and optimized dialogs; streamlining of many day-to-day tasks based on user feedback.
  • Better internal communications—new interviewer messaging for communication between supervisors and agents.
  • Effective management of calling queues—using call delivery filters.
  • Smoother integration with your panel activities—load sample directly from Confirmit Community Panel.